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FAQ - Guest Services

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    • Foreign Language Tour Guides

      The Polynesian Cultural Center offers a limited number of foreign language tours in Japanese, Cantonese, Mandarin, Korean, Russian, German, Spanish, Italian, French and Portuguese for guests who have purchased the Super Ambassador and Ambassador level packages. Guests can also buy language tour at an additional $25.00 per person.

    • Lost & Found

      The Lost & Found Department is located at the Customer Service Center in the Hukilau Marketplace at the entrance to the Polynesian Cultural Center.

    • Comments & Questions

      Click here to ask a question or make a comment.

    • Know before you go


      Arrive early! With numerous activities, demonstrations, shows, places to eat and shop, and 42 acres of Polynesian wonder to explore, we recommend that you arrive early. Gates open at 12:45 pm

      Masks are no longer required outdoors. However, masks are still required in all indoor venues, including buildings and theaters, unless otherwise for all guests, ages 5 and up.

      Check your tickets to confirm your dining time

      • Ali’i Luau: Seating begins at 4:45 pm
      • Gateway Buffet: Seating starts at 4:30 pm

      Evening show “Ha: Breath of Life” – Seating begins at 7:00p. Show starts at 7:30 pm

      Dress comfortably (no bathing suits) and wear comfortable shoes to enjoy 42 acres of the Polynesian Cultural Center – We have electric scooters, wheelchairs, and strollers for rent if needed.

      Use of sunblock is highly recommended.

      Drink lots of water.

      Download our app for an easy-to-read map and handy schedule of presentations. Free through Google Play and Apple Stores, just search for “Polynesian Cultural Center”.

      If you purchased transportation to the PCC, be at your designated pickup area at least 10 minutes before your scheduled pick-up time.

      Don’t forget to review us on your favorite social media platform (Facebook, Google+, Instagram, TripAdvisor, etc…).

      Have fun and share your best memories during and after your visit using our hashtag:  #polynesianculturalcenter


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